Storage Enfield Lock Terms and Conditions

These Terms and Conditions set out the legal agreement between you as the customer and Storage Enfield Lock as the service provider for storage and related removal services. By placing a booking, using our storage facilities or instructing us to carry out any removal or associated services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer or you means the person, company or organisation that requests or uses our services.

We, us, our means Storage Enfield Lock.

Services means any storage, removal, packing, handling, loading, unloading, transportation, or related services that we provide.

Goods means the items, belongings, furniture, personal effects, equipment or any other property entrusted to us for storage, handling or transport.

Agreement means the contract between you and us, which is formed once we accept your booking and which incorporates these Terms and Conditions.

2. Scope of Services

We provide storage services and related removal and handling services in our service area. The specific services, including any packing, loading, transport and unloading, will be described in your quotation or booking confirmation.

All services are provided subject to availability and subject to these Terms and Conditions. We reserve the right to refuse to provide services where we reasonably consider that doing so may be unsafe, unlawful, or impractical.

3. Booking Process

3.1 You may request a quotation for storage or removal services by contacting us and providing accurate and complete information about the goods, property access, dates, and any special requirements.

3.2 A quotation is an invitation to treat and does not constitute a binding offer. We may revise or withdraw a quotation at any time before accepting a booking.

3.3 A booking is only confirmed when we have issued a written booking confirmation setting out the services to be provided, applicable charges, and agreed dates, and you have accepted those terms. We may require you to confirm acceptance in writing or by paying a deposit.

3.4 You are responsible for ensuring that the details in your quotation and booking confirmation are accurate. Please check all details carefully and inform us promptly of any errors or changes required.

3.5 Any changes to your booking, including changes to dates, access details, volume of goods or service scope, must be agreed by us in advance and may result in additional charges or revised timescales.

4. Storage Services

4.1 Storage space and unit allocation are subject to availability and may be changed by us where necessary, provided that the alternative space is reasonable for the goods stored.

4.2 Unless otherwise agreed in writing, our storage services are non-exclusive and your goods may share a storage area with goods belonging to other customers. We will take reasonable care to segregate and identify your goods.

4.3 You must ensure that all goods stored are properly packed, protected and suitable for storage. We are not responsible for any damage arising from inadequate or inappropriate packing unless we have agreed in writing to provide packing services.

4.4 Access to stored goods may be limited to agreed times and must be arranged in advance. Identification may be required before allowing access. We reserve the right to charge a reasonable fee for supervised access, retrieval, or additional handling of stored goods.

5. Removal and Handling Services

5.1 If we provide removal, transport or handling services, you must ensure that our staff have safe and reasonable access to the property, including suitable parking and clear routes for moving goods.

5.2 You are responsible for informing us of any restrictions or issues affecting access such as parking controls, narrow stairways, lifts, time limits, or security requirements. Additional charges may apply where access is restricted or where we are delayed as a result of circumstances beyond our control.

5.3 We may refuse to move any goods that we reasonably consider to be unsafe, prohibited, excessively heavy, hazardous or not properly packed.

5.4 You are responsible for securing all valuables and personal documents before our team attends. We recommend that you keep jewellery, cash, documents and other highly valuable items with you and do not place them into general storage or removal loads.

6. Prohibited and Restricted Goods

6.1 The following items must not be stored with us or handed to us for removal or handling.

Explosives, firearms, ammunition or weapons of any kind.

Flammable or combustible materials including fuel, gas cylinders, solvents, paints, fireworks or chemicals.

Perishable goods including food items that may decay, attract pests or cause odours.

Illegal items or items obtained unlawfully.

Plants, animals, or any living organisms.

Waste, rubbish, contaminated items, or any materials which may cause pollution or health hazards.

6.2 If such items are discovered, we may arrange for their removal, disposal or destruction without prior notice and at your cost, and we reserve the right to terminate the Agreement immediately.

7. Charges and Payments

7.1 Our charges for storage and related services will be set out in your quotation and booking confirmation. Prices may be based on volume, weight, time, distance, access conditions and any additional services requested.

7.2 We may require a deposit or advance payment before services are provided. The amount and due date will be stated in your booking confirmation.

7.3 Storage charges are normally payable in advance on a recurring basis. If you continue to use storage beyond the initial period, charges will continue to accrue until the goods have been removed and all fees have been paid in full.

7.4 Payment must be made using the methods we specify and by the dates set out on our invoices or booking confirmation. Time for payment is of the essence.

7.5 If you do not pay on time, we may charge interest on overdue amounts at a reasonable rate, suspend access to the goods, refuse to carry out further services and apply any payments received against the oldest outstanding amounts.

7.6 All charges are exclusive of any taxes or duties that may apply, which will be added where applicable.

8. Cancellations and Changes

8.1 You may cancel your booking by giving us written notice. Any deposit or prepayment may be refundable or non-refundable depending on the timing of the cancellation and any costs incurred.

8.2 If you cancel more than a reasonable period before the scheduled service date, we will generally refund payments received, less any non-recoverable costs or expenses already incurred.

8.3 If you cancel at short notice, we may retain all or part of the charges to cover our costs, lost time and resources. Details of applicable cancellation charges may be set out in your quotation or booking confirmation.

8.4 We reserve the right to cancel or postpone services where we are unable to perform them due to circumstances beyond our reasonable control, including severe weather, accidents, breakdowns, industrial action, or issues affecting access or safety. In such cases, we will seek to agree a revised date or issue a refund of any prepayments for services not provided.

9. Customer Obligations

9.1 You must provide accurate and complete information about the goods, properties and access conditions, and update us promptly if anything changes.

9.2 You must ensure that all goods are properly prepared for storage or transport, including draining appliances, disconnecting and capping off gas or water supplies by qualified professionals where required.

9.3 You are responsible for obtaining any permits, permissions or approvals required for parking, loading, unloading or placing vehicles near the premises.

9.4 You must not store or allow to be stored any prohibited items and you must comply with all applicable laws and regulations relating to the goods.

10. Waste Regulations and Disposal

10.1 We are not a general waste carrier and do not operate as a household or commercial waste disposal service. Any removal of waste or unwanted items must be agreed with us in advance and may incur additional charges.

10.2 You must not use our storage units or facilities to store waste, refuse or items intended for disposal. Any such items found may be treated as abandoned and disposed of in accordance with applicable regulations at your cost.

10.3 Where we agree to remove or dispose of items on your behalf, we will do so as a separate service and, where required, through authorised waste carriers or recycling providers. You remain responsible for ensuring that any items for disposal do not include prohibited materials such as hazardous waste or regulated substances.

10.4 You must comply with all relevant environmental and waste regulations when deciding what to store or request us to remove. We may decline to accept any items that we believe may breach such regulations.

11. Our Liability

11.1 We will exercise reasonable care and skill in providing our services. However, our liability to you is limited as set out in this section.

11.2 We are not liable for loss or damage arising from your own acts or omissions, inadequate packing carried out by you, inherent defects in the goods, normal wear and tear, atmospheric conditions, pests, or any events beyond our reasonable control.

11.3 Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a fair and proportionate amount having regard to the value of the affected goods and the charges paid for the services. We may set out specific limits in your quotation or booking confirmation.

11.4 We are not liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising from or in connection with the services or these Terms and Conditions.

11.5 Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence or for fraud.

12. Insurance

12.1 You are responsible for arranging adequate insurance cover for your goods while in storage or in transit, unless we have expressly agreed in writing to provide or arrange insurance on your behalf.

12.2 Where we refer you to any insurance option, it remains your responsibility to review the applicable terms, exclusions and limits and decide whether the cover is suitable for your needs.

13. Lien and Right of Sale

13.1 We have a lien over the goods stored or handled by us as security for all sums due and unpaid under this Agreement.

13.2 If you fail to pay any amounts due within a reasonable period after they become payable, we may suspend access to the goods and give notice requiring full payment.

13.3 If payment is not made within the period stated in our notice, we may sell or otherwise dispose of some or all of the goods in accordance with applicable law and apply the proceeds towards the outstanding amounts, after deducting reasonable costs of sale and disposal. Any surplus will be held for you.

14. Termination

14.1 Either party may terminate the Agreement by giving written notice in accordance with any minimum storage period or notice requirements specified in the booking confirmation.

14.2 We may terminate the Agreement immediately if you commit a serious breach of these Terms and Conditions, fail to pay sums due, store prohibited goods, or engage in unlawful or dangerous conduct at our facilities.

14.3 Upon termination, you must remove your goods and pay all sums due. If you do not arrange removal within a reasonable time, we may treat the goods as abandoned and exercise our rights under the lien and right of sale provisions.

15. Data Protection and Privacy

15.1 We will handle your personal information in accordance with applicable data protection laws. We will use your data for the purposes of providing services, managing your account, processing payments and, where permitted, communicating with you about our services.

15.2 You are responsible for ensuring that any personal data contained in the goods is handled lawfully and that no confidential or sensitive data is stored in a way that may lead to breaches of privacy if the goods are lost, damaged or disposed of.

16. Complaints

16.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible with full details of the issue.

16.2 We will investigate complaints promptly and seek to resolve them fairly. Any claims for loss or damage must be notified to us within a reasonable time after you become aware of the issue and, in any event, no later than the point at which the goods are removed from storage or delivered.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

18.1 These Terms and Conditions, together with your quotation and booking confirmation, form the entire agreement between you and us and supersede any prior discussions or understandings.

18.2 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remainder will continue in full force and effect.

18.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless we agree otherwise in writing.

18.4 You may not assign your rights or obligations under this Agreement without our prior written consent. We may assign or subcontract our rights or obligations provided that this does not materially affect the services provided to you.

By proceeding with a booking or using our storage and removal services, you confirm that you have read, understood and agree to these Terms and Conditions.